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December 2015

A note from Managing Director:

Linda Hoogenboom

Seasons Greetings to you all!!

I just can't believe where this year has gone!

We have geared up here for the Holiday Season and have lots of products and ideas for Christmas to help you make it a great time for the Residents!  We have also included a Christmas flyer in the hopes that you will place it on your noticeboards for families to see as we do have many products that would make awesome gifts for families to give. We even offer free gift wrap to make it easy!!

The new Website will now launch January 2016 and will have a whole lot of new features which are sure to please. 

I will be taking a small break this year between Christmas and New Year so we will be closed from the 24th December to the 3rd January.

Lastly, I would like to thank all of you for the support and encouragement you have given to us along the way. We are very grateful for it and look forward to working with you all in the future.

We wish you all a Blessed and Happy Christmas!!


Linda Hoogenboom
Managing Director
Quality Life Ltd
Phone: +64 6 210 0443 |  + 64 27 694 0994


What if it doesn't work?

Contributed to our December 2015 newsletter by Mary Gracie

This is a nightmare that can happen to all of us.  We have a programme planned and for some reason it is not going to work properly that day.  This can happen for any number of reasons. Often activities are planned for the group, but with specific people in mind. It could be simply that the people you have planned it for are not up, gone out or are unwell.  You could have a client who is upset that day and this is disrupting the whole group. There could have been a staffing issue and very few people are up and dressed, or come in later.  It might just not be what they want to do that day.

When you have times like this there is no point in carrying on with an activity that is not working.  It always pays to have a plan B and even C to put in place rapidly if necessary.  I find that at these times music can save the day.  You can alter or create a mood with music:-

  • Bright, cheerful music with a good beat will lift the mood
  • Softer, more gentle music will calm things down
  • Dance music can keep the wanderers in one place dancing.
  • Singalong will provide an activity that touches on old memories.
Things to remember when you are using music as an activity tool:-
  • Know your clients and what music they enjoy.  There is no point in playing classical music for people who like country and western or jazz
  • The music they will remember best is the music from when they were late teens to early thirties.  Most of the clients we are getting now relate better to 50’s and 60’s music than the war years.
  • Music is a powerful memory/reminiscing tool.  While it mostly brings joy and happiness, it can also evoke tears and sad memories.
  • Make sure the CD’s are put away in their correct cases.  Left out they become scratched and if they are not in the correct case you won’t be able to find what you need quickly.

Other quick ‘go to’ activities can be stories or poetry for reminiscing and calming a situation, balloon tennis, skittles, throwing games, exercises can lift the mood and slow down the wandering.  It is always good to have something available easily that you can just pick up if needed. It saves you leaving the group to find something else (they will be gone by the time you get back) or looking like an idiot because you can’t think what you are going to do.

You need to be very aware of your own mood when trying to run a group.  If you are calm, happy and upbeat the chances of things working well are very much higher than if you are distracted or unhappy.  They will always pick up on your mood even if they can’t understand the words. 

A smile is part of your uniform!

Customer Service


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