Need help or advice? Give us a call: +64 (0)6 210 0443

Customer Service

Our Guarantee

Our Guarantee Your rights will always be protected under the Consumer Guarantees Act 1993 but we are committed to providing the best possible service and wish to freely offer a 30 day Right of Return guarantee on your purchase if you are not happy with your product. Please see Cancellation and Refunds for further information.

We are committed to bringing you world class products that are safe and affordable. If you cannot find what you are looking for don’t hesitate to call as we will do all we can to get it for you! We are here to help!
 

Customer Support

Your complete satisfaction is very important to us so if you have anything you wish to discuss please call us on 06 210 0443 or email us via our contact page and we will do our very best to help you.


Ordering and Delivery

Casual orders will be processed on receipt of payment and shipped to you within 3 working days. If the product is out of stock or any other delays occur we will contact you immediately.

For organisations buying on invoice, products will be shipped to you within 3 working days and an invoice emailed to you for payment as disclosed on the invoice. If the product is out of stock or any other delays occur we will contact you immediately.

We try to keep shipping costs to a minimum however large items may incur a special delivery fee. If this applies to your order we will notify you before shipment. Deliveries will either be sent by courier or NZ Post Tracked.


Cancellation and Refund Policy

If you find your product is faulty please let us know and we will organise for its return to base and a replacement for you free of charge.

If you are not happy with your product for other reasons, send it back to us within 30 days from the date of purchase, in it’s original packaging. As long as the product is in a saleable condition we are more than happy for you to exchange it for something else. Unfortunatley, CD’s and DVD’s are not returnable. All returns must be accompanied by an invoice or sales receipt please!
 

International

Quality Life ships worldwide! Just let us know which products you would like and we will quote the price and shipping in your currency just as soon as we can.
 

Security

Security is important to us and we will take all reasonable measures to protect the security of this site by using industry approved security services but cannot assume liability for third party interception or manipulation where reasonable steps have been taken.


Form Submission Security

When you submit a form on this website such as an enquiry or a simple site search via our website, a secure server is used.

We use industry standard data encryption for transmission of any personal information including credit card details you provide online. Known as SSL (Secure Sockets Layer) protocol, you can check this is active by looking for the padlock symbol on many browsers. SSL allows a secure connection between your web browser and our web server, using a private (or secret) key to encrypt the information.


Ecommerce Security

We use a PCI Compliant third party payment gateway Pay Pal to process credit cards online. We do not store your credit card details online. All credit card transactions are processed online in real time and protected by industry standard security standards. 


SSL

hen you purchase products or book events via our website, a secure server is used. We use industry standard data encryption for transmission of any personal information including credit card details you provide online. Known as SSL (Secure Sockets Layer) protocol, you can check this is active by looking for the padlock symbol on many browsers. SSL allows a secure connection between your web browser and our web server, using a private (or secret) key to encrypt the information. This encryption provides greater consumer protection than many forms of offline credit card payments.
 

Privacy Policy

"We value your privacy! We will never give, lease, sell or otherwise disclose your personal information. Period! Any information you give to us will be held with the utmost care."

A more detailed explanation about how we safeguard your personal information is described below. If you have any questions at all about our privacy policy, please email us.
 

Resale or Disclosure of Information to Third Parties

We do not sell, rent, loan, trade, or lease any personal information collected by our website, including contact forms, download requests or email lists.
 

Usage Information Collected By Our Website

We only collect information about how people are using our website in order to improve the value of our website and the materials available on the web site.


Privacy of our Email Lists

Individuals join our mailing lists and are added to our email database using the forms provided on this web site. We do not sell, rent, loan, trade, or lease the addresses on our lists to anyone. In addition, we configure our email software to refuse to divulge the email addresses of our list subscribers to anyone but authorised staff, including other list subscribers.
 

Unsubscribe Policy

We strive to only send e-mail to those who want to receive it. If you would not like to receive future e-mails from us, please use the 'unsubscribe' link located at the bottom of our email communications.  


Product Safety  

Product safety is something we at Quality Life take very seriously. At this point in time there are no certified product safety rules concerning Aged Care and Dementia activity products. At present, the only guidelines for product safety are those written for children's toys which as you will all be aware are very stringent. These must be displayed on every product sold and will offer information around hazards and standards met. You will see many of our products with these labels as they are products that cross the generations and are appropriate for both young and old alike. While we endeavour to source the safest products possible ( non toxic especially ) you do need to be aware that some products should not be left with Dementia clients who have a tendency to put things in their mouths.  We recommend safety supervision be used at all times and have introduced our own Aged Care and Dementia Product Standards to assist you with this.

Customer Service

 

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