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Terms of Trade

Definitions


a) “customer” means the person or organisation ordering product or services from Quality Life through the on-line ordering system and includes any agent of the person or organisation. If the customer is a Company, it is deemed to personally bind the shareholders. As the customer is entering into a contract of purchase they are deemed to have capacity to contract.

b) Quality Life is the trading name of the supplier providing the product or services, which may be a company.

c) “Product” means the scope of items advertised as being available on the web-site of Quality Life for purchase at the advertised purchase prices. Images have been provided for illustrative purposes only and there is no guarantee that any image will reproduce in the same colour. All prices advertised are in New Zealand dollars and are inclusive of GST.

d) “Services” means the provision of advice and expertise provided at the rates advertised on the web-site of Quality Life, or under such other contractual arrangements as may be recorded and agreed in writing between and customer and Quality Life.

e) “interest” means a rate of 20% per annum compounding daily

f) “force majeure” means any act, circumstance or omission caused by an event outside the control of the supplier, which makes it impossible for the supplier to deliver either at all or within advertised timeframes, eg. Manufacturing strikes, bad weather affecting transportation of product.

 

Terms and Conditions

Ordering, Payment and Delivery:

1. Ordering is made using the on-line ordering system and must include the name, address and contact phone details of the customer; the address to which product is to be delivered; and the credit card details for payment. For the purchase of product, payment is required at the time of order, in the manner set out under the on-line ordering system.

2. Quality Life reserves the right to reject an order if they are unable to fulfil it at the time of order or within their advertised delivery timeframes or to negotiate a variation of that delivery timeframe. An order is not considered placed until Quality Life provides acknowledgement within two working days of an order being submitted, that order has been received and is accepted. Once an order is submitted it cannot be cancelled by the customer, even if the acceptance or rejection of it is still pending.

3. Packaging and postage is an additional charge, calculated depending on the product, as set out in the advertised prices on the web-site.

4. For the purchase of services, Quality Life will provide a separate written estimate based on the agreed services, which shall be payable 50% prior to provision of those services and 50% at the completion of the contract to provide services.

5. Quality Life reserves the right to levy interest on any payments outstanding beyond the stated dates.

6. Quality Life retains title in either products or services ordered, until they are fully paid for and in the case of product, despatched for delivery

7. Risk of loss or damage and insurance liability in products ordered passes from Quality Life to the customer on despatch of the product for delivery.

8. Quality Life undertakes to arrange delivery within the timeframes advertised on the web-site, subject only to any force majeure event causing delay or delivery failure. In the event of a delivery failure Quality Life will arrange a refund of payment with two working days of notification to the customer of delivery failure.

 

Intellectual Property Rights


9. Quality Life retains branding rights in any product or services provided to customers.

10. The customer owns the product or service following full payment, but is not permitted under any circumstances, to reproduce any product or service provided by Quality Life.

 

Termination


11. In respect of a contract providing for the purchase of services, either party may terminate the purchase arrangement if the other breaches any terms of this Agreement and fails to remedy that breach within five working days of notification of breach or if any insolvency act of either party occurs.

12. The customer remains responsible for payment under the project for any work completed up to the date of termination.

13. In respect of faulty product, the customer must notify Quality Life as soon as reasonably practical on receipt of the product, arrange for return of the product and Quality Life will then either replace returned product with fully operational product of the same kind, or, if Quality Life is unable to replace the product, they will reimburse payment within two working days of receiving the returned faulty product. Faulty product does not include product that has clearly been damaged by the customer’s use of the product in a manner inconsistent with its intended use.

 

General


14. These terms of trade are subject to change at any time with the amendments being deemed effective on being published on Quality Life’s web-site.

15. Any notices required pursuant to this Agreement will be sent by Quality Life to the customer’s notified address of the customer and an electronic means of sending such notices will be deemed sufficient and received by the customer at the time it is sent by Quality Life.

16. Any failure by Quality Life to enforce any specific provision of this Agreement at any particular time, or any waiver by Quality Life of any specific provision at any particular time shall not be deemed a waiver of release of any other obligation on the customer under this Agreement or of Quality Life’s rights to enforce any other obligation on the Client.

17. This Agreement shall be governed by New Zealand law and in particular the provisions of the Consumer Guarantees Act 1993.

18. In the event of a dispute arising under this Agreement, the parties shall first negotiate in good faith to attempt to resolve it between themselves. Should it not be resolved within 5 working days of the dispute arising, then either party shall be entitled to exercise their cancellation rights and pursue any remedies available at common law.

19. To the full extent permitted by law, the liability of Quality Life for breach of an implied warranty is limited to the supply of the product and/or services or payment of the costs of having that product or those services supplied again.

Our Guarantee

Our Guarantee Your rights will always be protected under the Consumer Guarantees Act 1993 but we are committed to providing the best possible service and wish to freely offer a 30 day Right of Return guarantee on your purchase if you are not happy with your product. Please see Cancellation and Refunds for further information.

We are committed to bringing you world class products that are safe and affordable. If you cannot find what you are looking for don’t hesitate to call as we will do all we can to get it for you! We are here to help!
 

Customer Support

Your complete satisfaction is very important to us so if you have anything you wish to discuss please call us on 06 210 0443 or email us via our contact page and we will do our very best to help you.


Ordering and Delivery

Casual orders will be processed on receipt of payment and shipped to you within 3 working days. If the product is out of stock or any other delays occur we will contact you immediately.

For organisations buying on invoice, products will be shipped to you within 3 working days and an invoice emailed to you for payment as disclosed on the invoice. If the product is out of stock or any other delays occur we will contact you immediately.

We try to keep shipping costs to a minimum however large items may incur a special delivery fee. If this applies to your order we will notify you before shipment. Deliveries will either be sent by courier or NZ Post Tracked.


Cancellation and Refund Policy

If you find your product is faulty please let us know and we will organise for its return to base and a replacement for you free of charge.

If you are not happy with your product for other reasons, send it back to us within 30 days from the date of purchase, in it’s original packaging. As long as the product is in a saleable condition we are more than happy for you to exchange it for something else. Unfortunatley, CD’s and DVD’s are not returnable. All returns must be accompanied by an invoice or sales receipt please!
 

International

Quality Life ships worldwide! Just let us know which products you would like and we will quote the price and shipping in your currency just as soon as we can.
 

Security

Security is important to us and we will take all reasonable measures to protect the security of this site by using industry approved security services but cannot assume liability for third party interception or manipulation where reasonable steps have been taken.


Form Submission Security

When you submit a form on this website such as an enquiry or a simple site search via our website, a secure server is used.

We use industry standard data encryption for transmission of any personal information including credit card details you provide online. Known as SSL (Secure Sockets Layer) protocol, you can check this is active by looking for the padlock symbol on many browsers. SSL allows a secure connection between your web browser and our web server, using a private (or secret) key to encrypt the information.


Ecommerce Security

We use a PCI Compliant third party payment gateway Pay Pal to process credit cards online. We do not store your credit card details online. All credit card transactions are processed online in real time and protected by industry standard security standards. 


SSL

hen you purchase products or book events via our website, a secure server is used. We use industry standard data encryption for transmission of any personal information including credit card details you provide online. Known as SSL (Secure Sockets Layer) protocol, you can check this is active by looking for the padlock symbol on many browsers. SSL allows a secure connection between your web browser and our web server, using a private (or secret) key to encrypt the information. This encryption provides greater consumer protection than many forms of offline credit card payments.
 

Privacy Policy

"We value your privacy! We will never give, lease, sell or otherwise disclose your personal information. Period! Any information you give to us will be held with the utmost care."

A more detailed explanation about how we safeguard your personal information is described below. If you have any questions at all about our privacy policy, please email us.
 

Resale or Disclosure of Information to Third Parties

We do not sell, rent, loan, trade, or lease any personal information collected by our website, including contact forms, download requests or email lists.
 

Usage Information Collected By Our Website

We only collect information about how people are using our website in order to improve the value of our website and the materials available on the web site.


Privacy of our Email Lists

Individuals join our mailing lists and are added to our email database using the forms provided on this web site. We do not sell, rent, loan, trade, or lease the addresses on our lists to anyone. In addition, we configure our email software to refuse to divulge the email addresses of our list subscribers to anyone but authorised staff, including other list subscribers.
 

Unsubscribe Policy

We strive to only send e-mail to those who want to receive it. If you would not like to receive future e-mails from us, please use the 'unsubscribe' link located at the bottom of our email communications.  


Product Safety  

Product safety is something we at Quality Life take very seriously. At this point in time there are no certified product safety rules concerning Aged Care and Dementia activity products. At present, the only guidelines for product safety are those written for children's toys which as you will all be aware are very stringent. These must be displayed on every product sold and will offer information around hazards and standards met. You will see many of our products with these labels as they are products that cross the generations and are appropriate for both young and old alike. While we endeavour to source the safest products possible ( non toxic especially ) you do need to be aware that some products should not be left with Dementia clients who have a tendency to put things in their mouths.  We recommend safety supervision be used at all times and have introduced our own Aged Care and Dementia Product Standards to assist you with this.

Customer Service

 

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